Retail sales training programs

'Work the floor...'

The difference between a good and 'great' retail operation comes from the ability of your retail sales staff to engage and drive customer interaction - not only to present an opportunity to extend the sale, but also the chance to leave the customer with a positive and fulfilling experience so they will happily come back.

However, it is also often said that service and positive sales interactions are the exception rather than the rule. If this is true of your business, your staff are literally costing you turnover and revenue.

The Front and Centre's Retail Sales training program introduces the concept of sales excellence and explores the process of buying decisions in the realm of the retail environment, with easily transferrable and applicable 'hints and tips' for participants to take back and work on from the very next opportunity in store.

The Retail Sales training program covers a tailored version of the following modules:

• Recognise the impact of sales approaches in the aisle/floor to extend the customer experience
• Understand that sales is a process
• Headlining - introduction and engagement
• Uncovering - active questioning and listening
• Presenting - matching appropriate product features and benefits to customer choices
• Proposals - providing next steps and up-selling

Front and Centre also has other Sales Training programs including:

• Sales X-Sellence
• Healthcare Sales
• Sales Coaching
• Selling with DiSC

Or perhaps you're looking for Management Training, Negotiation Skills, Presentation Skills or Team Development?

Why not Contact Us or phone Grazina Fechner on 0430 274 616 or Cameron Read on 0430 015 815 to learn more about how we can give your staff the sales techniques and the sales manager training they need to move your business forward.