2 Lessons A Holiday In Bali Taught Me About Customer Service

I recently took a holiday in Bali– a rite of passage for most Australians.

It’s my sixth time to Bali, and while I’ve lost appreciation for Bintang singlets and happy hour (both give me headaches)…

No alt text provided for this image
Giphy

– there’s one thing I will always appreciate– the Balinese customer service. 

That’s why I’m sharing two great tips I learnt from my trip abroad.

Three, if you count my advice for not partaking in a cross-fit class after a night out! See evidence below (I’m not sure why we’re smiling).

No alt text provided for this image
Giphy

1. Repeat EVERYTHING

If you’ve ever experienced anxiety when a waitress takes your order without an iPad, pen or paper– you’re not alone. 

No alt text provided for this image
Giphy

It’s a common fear that my 1/2 strength, 3/4, extra hot, almond-milk latte will be mistaken or even worse– forgotten. 

No alt text provided for this image
Giphy

With a ridiculously comical order like that, how can I blame them? And I definitely don’t want to come across as the nagging, I-want-to-speak-to-the-manager customer, A.K.A “Karen”.

No alt text provided for this image
Giphy

One thing I noticed in Bali was that every time I ordered meals and beverages, not only was it transcribed, but also repeated. As a customer, this made me feel reassured that my complicated coffee order would arrive intact.

So the next time you’re unsure or would like to clarify what the other person has said, ask and repeat it.

People won’t be angry at you for repeating something; they’ll be angry if you get it wrong. 

2. Offer reliability– because that’s when they’ll come back.

If you’ve ever travelled to Seminyak, you’ll know there are plenty of Aussies. 

No alt text provided for this image
Giphy

Sadly, this means you can’t escape Bintang singlets, but on the other hand, you’ll never be too far from a good coffee. 

We ended up at a quaint cafe called Coffee Cartel, after a thorough assessment of Instagram pictures and online menu’s, of course. The food was great, and the coffee was superb.

So, like any basic tourist, I ventured back to the same cafe three days in a row.

No alt text provided for this image
Giphy

Why? Because it was consistent and reliable and that’s what customer service should be. 

Remember, there are plenty of people, products and services out there like you. But if you provide customer service that is consistent and reliable, people will come back every time!

No alt text provided for this image
Giphy

Want to find out how you can provide the best service that will lead to personal and/or organisational success? Head to our webpage Front and Centre. Or our socials FacebookInstagramLinkedIn

Reader Interactions

Leave a Reply

Your email address will not be published. Required fields are marked *

arrow down

Time to get a move on.

Find out what we can do for you

Finding us is like finding the last toilet paper pack on the shelves… you’ve hit a goldmine.

With the new social distancing measures put in place, we’re unable to offer our amazingly awesome in-house training programs *sad face emoji*. That’s why we’ve gone digital! Or as Gen X would say, ‘on the line’.Our virtual and online training packages offer energetic and engaging learning programs tailored to you and your organisation– all from the comfort of your own home. How cool is that?

We won’t judge the eight mugs sitting on your desk or cat on your lap– so grab a seat and let us work our MAGIC!

Please don’t distance yourselves from us!

Email training@frontandcentre.com.au or call Griz on: +61 430 274 616 or Cam: +61 430 015 815, and we’ll answer all your questions and customise a solution for you!