This weekend we honoured ANZAC Day. While we had to remain physically distant, there was an element of connectedness by coming together in spirit to remember, thank and salute our fallen heroes. We were lucky enough to experience a child playing The Last Post on our street, which was a beautiful way to commemorate Australia […]
Business Practice
This Ex-Army Officer’s Experience Shaped His Resilience & Discipline– Here’s How You Can Learn From Him
It’s been 12 years since Mike Whitelaw was living in a constant state of adrenaline and high pressure situations, never knowing what the next day, let alone minute, would bring. It’s quite a different scene and pace, to his now Northern beaches lifestyle of morning runs along the coastline, followed by an ocean dip to […]
Sales Leaders Considering A Virtual Strategy: Some Considerations
In unprecedented and uncharted times, comes a need to be agile, to move with the times, to “pivot” your strategy to client engagement– virtually. Many organisations with sales teams have their biggest resource sitting off the road, waiting for direction and a way forward. Many are proactively seeking to have these well-trained sales professionals who are […]
2 Lessons A Holiday In Bali Taught Me About Customer Service
I recently took a holiday in Bali– a rite of passage for most Australians. It’s my sixth time to Bali, and while I’ve lost appreciation for Bintang singlets and happy hour (both give me headaches)… – there’s one thing I will always appreciate– the Balinese customer service. That’s why I’m sharing two great tips I learnt from […]
How To Navigate The Four Behaviour Types At Work
We spend majority of our life at work– time that could be better spent with our dogs instead *insert crying emoji*. At least your dog doesn’t yap on about the latest diet craze like colleague, Keto-Kevin, or leave the remaining seconds on the microwave like lazy-Laura. Unfortunately, 40 hours a week is a painfully-long time to spend […]
Resilience: Nothing Happens Until You Burn the Boats
My last article surrounded R U OK Day, and explored the idea of personal resilience. This week I want to discuss how we can build organisational resilience– in other words, “Burn the Boats”. This idea stems from military history, surrounding the concept of moving forward and not retreating. There’s an old story from 1519, where Spanish […]
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